HUBUNGAN KARAKTER LAYANAN PERAWAT TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT UMUM DAERAH KABUPATEN CILACAP

##plugins.themes.academic_pro.article.sidebar##

Published Dec 31, 2022
https://doi.org/10.53510/nsj.v3i2.159
Download
PDF
Statistic
Vol. 3 No. 2 (2022): Nursing Science Journal (NSJ)

##plugins.themes.academic_pro.article.main##

Wahidin, Yuli Astuti Andriyatin
Ana Trisnawati Wimbagya
RSUD Cilacap

Abstract

Background: Along with technological advances in the field of nursing education, the community, clients and clients' families in particular have very high hopes for hospitals to cure their illnesses. The quality of nursing services in a hospital will greatly affect the level of satisfaction of clients and their families. However, currently nursing services in post-pandemic patients are experiencing many obstacles, mainly due to the number of nurses and increasing number of Covid-19 patients. Objective: To determine the relationship between the character of nurse services and patient satisfaction at the Cilacap Regency General Hospital . Method: The method used in this study is descriptive correlation. A sample of 30 inpatients was taken by simple random sampling. The research instrument used a questionnaire related to service characteristics and patient satisfaction. Results: The results showed that the responsiveness (responsiveness) of nurse services was good (70%), and 100% stated good reliability and empathy. As for the character of nurse services in terms of Assurance (trust), most of them are good (93.3%), and Tangible is mostly good, 29 respondents (96.7%). The level of satisfaction is mostly high (60%). The test results using chi square obtained a p value of 0.000 with (p <0.05) and an X² value of 23.077. Conclusion: There is a relationship between the character of nurse service and patient satisfaction at Cilacap District Hospital.

##plugins.themes.academic_pro.article.details##

How to Cite
Yuli Astuti Andriyatin, W., & Ana Trisnawati Wimbagya. (2022). HUBUNGAN KARAKTER LAYANAN PERAWAT TERHADAP KEPUASAN PASIEN DI RUMAH SAKIT UMUM DAERAH KABUPATEN CILACAP. Nursing Science Journal (NSJ), 3(2), 155 - 162. https://doi.org/10.53510/nsj.v3i2.159

References

Astuti & Suyanto. (2020). Implikasi Manajemen Keperawatan Dalam Penanganan Pasien Corona Virus Disease 19 (Covid-19). Medica Hospitalia, 7(1).
Fitria, R. (2019). Studi Perbandingan Kepuasan Pasien terhadap Mutu Pelayanan Keperawatan dan Faktor Determinan di Tiga Rumah Sakit. Jurnal Ilmiah Universitas Batanghari Jambi, 19(3), 470-472.
Herawani. (2015). Hubungan Kualitas Dan Karakteristik Pelayanan Keperawatan Terhadap Klien Di Kamar Bedah Rumah Sakit Umum Jati Sampurna Bekasi. Jurnal bidang Kesehatan, 5(1).
Indonesia. Kementerian Kesehatan. (2020). Pedoman Pencegahan dan Pengendalian Coronavirus Disease Covid 19.
Komisi Akreditasi Rumah Sakit. (2019). Standar Nasional Akreditasi Rumah Sakit. Jakarta.
Maweikerea, Y, dkk. (2021). Hubungan Beban Kerja Perawat Dengan Tingkat Kepuasan Pasien Dalam Pemberian Asuhan Keperawatan Di Ruang Rawat Inap Rsu Gmim Pancaran Kasih Manado. Jurnal Keperawatan, Vol 9, No 1, hal 71-77.
Muhith, A. & Nursalam. (2012). Mutu Asuhan Keperawatan Berdasarkan Analisis Kinerja Perawat dan Kepuasan Perawat dan Pasien. Jurnal Ners, 7(1), 47-55.
Notoatmodjo, S. (2010). Metodologi Penelitian Kesehatan. Jakarta: Rineka Cipta.
Nursalam. (2014). Manajemen Keperawatan Aplikasi dalam Praktik Keperawatan Profesional (4 ed.). Jakarta: Salemba Medika.
Ong, J. O., & Pambudi, J. (2014). Analisis Kepuasan Pelanggan dengan Importance Performance Analysis di SBU Laboratory Cibitung PT Sucofindo (PERSERO). Jurnal Teknik Industri Undip, 9(1), 1-10.
Pujiyanto, T. I ., Syaifudin, A., & Susi, N. (2020). Laporan Pengabdian Masyarakat Peningkatan Mutu Asuhan Keperawatan Berbasis Patient Safety; Perspective Experience Pandemi Covid-19, Sekolah Tinggi Ilmu Kesehatan Karya Husada Semarang.
Rahayu, C. D., & Sahli, M. (2020). Patient Service Management in the
Community Health Centers During the Covid-19 Pandemic. Jurnal Keperawatan, 12(4), 935-942.
Riyanto, A. (2012). Penerapan Analisis Multivariat dalam Penelitian Kesehatan. Yogyakarta: Nuha Medika.
Rumah Sakit Mata Cicendo. (2020). Pedoman Pelayanan Kesehatan Mata dalam Menghadapi Pandemi Covid-19. Bandung.
Ryandini, T. P., & Hakim, L. (2019). Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban. ARTERI: Jurnal Ilmu Kesehatan, 1(1), 85-93.
Sukarni, P. W., & Saputra, R. (2018). Faktor-faktor yang Berhubungan dengan Perilaku Hidup Bersih dan Sehat (PHBS) di Desa Kualu Kecamatan Tambang Kampar. Jurnal Photon, 8(2), 121-128.
Wittayapairoch, J., Punchai, S., Jenwitheesuk, K., Chotmongkol, V., Sawanyawisuth, K., & Jenwitheesuk, K. (2019). Factors Associated with Patient Satisfaction in Laparoscopic Adrenalectomy. Journal Heliyon, 5(6), 1-3. doi: https://doi.org/10.1016/j.heliyon.2019.e01909.
Wulandari, R. D., Ridho, I. A., Supriyanto, S., Qomarrudin, M. B., Damayanti, N. A., Laksono, A. D., & Rassa, A. N. F. (2019). Pengaruh Pelaksanaan Akreditasi Puskesmas terhadap Kepuasan Pasien the Influence of Primary Health Care Accreditation on Patient Satisfaction. Jurnal Media Kesehatan Masyarakat Indonesia, 15(3), 228-236.
World Health Organization (WHO). (2020). Materi Komunikasi Risiko COVID-19 untuk Fasilitas Pelayanan Kesehatan. In. Western Pacific Region.